Protecting Your Privacy
Crestmark Bank (“Crestmark”) is committed to providing you, our customers, with the highest quality products and services while protecting your personal information. Providing the highest quality products and services requires us to collect, maintain and use certain personal and financial customer information about you and your account history with us. Protecting this private information, however, remains our highest priority. For this reason, this Privacy Statement outlines our procedures and our pledge to constantly protect the private information you have entrusted us with.
This policy applies both to current and former customers of Crestmark and its subsidiaries, and is designed to comply with the privacy provisions of Title V of the Gramm-Leach-Bliley Act, as well as applicable federal privacy regulations.
We Do Not Sell Your Customer Information to Anyone
We do not sell your Customer Information (described below) to anyone. We also do not disclose your Customer Information to any nonaffiliated third parties, other than as allowed by law or as described in this Privacy Statement. This means that to protect your Customer Information you have the opportunity to “opt out” or formally request that we not disclose your Customer Information to parties that are not affiliated with Crestmark. Crestmark customers may have their information removed by notifying Crestmark via email at: firstname.lastname@example.org or you may direct us not to share your information by calling Crestmark toll-free at 1-888-999-6088.
Collection and Use of Customer Information
We may, however, from time to time share your nonpublic personal information to our contracted service providers and affiliates as permitted by law in an effort to better serve your needs or to provide better products or services to you. This non-public information about you is collected from various sources such as:
- Information you provide to us on applications and other forms
- Information on transactions you have conducted at Crestmark
- Information from credit reporting agencies
- When you visit our website, we may collect information to measure the use of our website and to assist us in improving the content of our site. We may also collect information from you that will permit us to offer more personalized service, which may include the use of “cookies.” A cookie is not used to identify you and will not collect personal information. You remain anonymous throughout your visit. Cookies are commonly used on web sites and the information is encrypted for protection from third party access. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser.
Sharing Information with Non-Affiliated Third Parties
We may share certain relevant Customer Information with marketing services we contract to help us market our products to you. These companies are legally obligated to maintain the confidentiality of the information we provide to them. We may also provide your personal information as permitted or required by applicable law, such as to governmental agencies in response to subpoenas and other legal processes, consumer reporting agencies, or those with whom you have authorized us to share information, and to our auditors and/or banking regulators as required.
When you visit our website, we may collect information to measure the use of our website and to assist us in improving the content of our site. We may also collect information from you that will permit us to offer more personalized service, which may include the use of “cookies”. A cookie is not used to identify you and will not collect personal information. You remain anonymous throughout your visit. Cookies are commonly used on web sites and the information is encrypted for protection from third party access. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser.
Security Practices to Protect Your Information
Your information is used strictly for business purposes. Crestmark employees are trained to respect your privacy concerns and to safeguard your personal information. In addition access to personal information is provided only to those employees who need to know the information or in order to serve you better. Furthermore, Crestmark continuously modifies its physical and electronic safeguards to ensure compliance with all state and federal regulations and to protect your personal information.
Maintaining Accurate Customer Information
We have established policies and procedures to ensure that your Customer Information is accurate, current and complete. We will work to correct inaccurate Customer Information in a timely manner. If you have any reason to believe that your Customer Information is incorrect, please contact your account representative at the toll free number listed on your account statement. We will promptly investigate the situation, and when appropriate, update our records accordingly.
Customer Identification Program
In accordance with the USA Patriot Act, Federal law requires all financial institution to obtain, verify, and record information that identifies each individual or entity opening an account. This includes loan and deposit accounts for all personal and commercial accounts.
When you open an account, you will be asked for your name, address, Social Security or tax identification number, date of birth, and other information that will allow Crestmark to identify you. You will also be asked to furnish your driver’s license or other identifying documents. We are required to follow this procedure each time an account is opened, even if you are a current customer of Crestmark.
Contacting the Web Site
If you have any questions about this Privacy Statement, the practices of this site, or your dealings within this web site, you may contact:
5480 Corporate Drive, Ste. 350
Troy, Michigan 48098